Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works

  1. Call us at 805-434-1020, Option 2.

  2. Once you are on the phone with a member of our support team, your support representative will provide you with a PIN number. You will then enter the code in the field and click "Let's Get Started" to initiate the screen-sharing session.

  3. You are prompted to download a small virus-free plug-in.

  4. With your permission, your support representative can view your screen and share control of your mouse and keyboard.

  5. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Lattis Networks Online-Support

Your Name:

Please fill in the field above, then type your PIN in the box below and click the button to proceed.